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Document GPT-Live compatibility for assistant-based warm transfer #1345

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amanda-vapi merged 3 commits into from
Oct 19, 2026
Merged

Document GPT-Live compatibility for assistant-based warm transfer #1345

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Document GPT-Live compatibility for assistant-based warm transfer
stephenvapiai Oct 19, 2026
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Remove GPT-Live troubleshooting row
stephenvapiai Oct 19, 2026
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Merge branch 'main' into docs/warm-transfer-gpt-live-compatibility
stephenvapiai Oct 19, 2026
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4 changes: 4 additions & 0 deletions fern/calls/assistant-based-warm-transfer.mdx
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Expand Up @@ -9,6 +9,10 @@ Assistant-based warm transfer places the customer on hold while a transfer assis

Use this mode when the destination must accept the call or receive context before speaking with the customer. For a direct transfer without an operator conversation, use the [Transfer Call tool](/tools/transfer-call) with its default blind-transfer mode.

<Warning>
GPT-Live assistants cannot use assistant-based warm transfer. GPT-Live supports only blind transfers, and only on Twilio and Vapi SIP calls. See [GPT-Live compatibility](/gpt-live/configuration#compatibility) for the full list of supported and unsupported features.
</Warning>

## Prerequisites

Before you configure the transfer, prepare:
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