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Parked-and-retrieved call: transcript/summary attributed to the wrong agent #8054

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Open
Parked-and-retrieved call: transcript/summary attributed to the wrong agent#8054
Bug
Assignees
tommaso-ascani
Labels
nethvoiceBug or features releted to the NethVoice projecttestingPackages are available from testing repositories
Milestone
NethVoice 1.8

Description

@tommaso-ascani
tommaso-ascani
opened on Jun 22, 2026

External inbound call on a queue, answered by agent A, parked, then retrieved by agent B. In History the call appears on both agents’ rows, and the summary + transcript contain only B’s part but labeled with A’s name. Calls answered and hung up without parking are correct.

Activity

  1. tommaso-ascani
    added this to the NethVoice 1.7 milestone on Jun 22, 2026
  2. tommaso-ascani
    added
    nethvoiceBug or features releted to the NethVoice project
    on Jun 22, 2026
  3. github-project-automation
    added this to NethVoiceon Jun 22, 2026
  4. github-project-automation
    moved this to Todo in NethVoiceon Jun 22, 2026
  5. tommaso-ascani
    added the
    Bug
    issue type on Jun 22, 2026
  6. andrea-marchionni
    modified the milestones: NethVoice 1.7, NethVoice 1.8 on Oct 5, 2026
  7. tommaso-ascani
    self-assigned this
    on Oct 19, 2026
  8. tommaso-ascani
    moved this from Todo to In Progress in NethVoiceon Oct 19, 2026
  9. tommaso-ascani
    added
    testingPackages are available from testing repositories
    on Oct 19, 2026
  10. nethbot
    moved this from In Progress to Testing in NethVoiceon Oct 19, 2026
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nethvoiceBug or features releted to the NethVoice projecttestingPackages are available from testing repositories

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Bug

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  • NethVoice
    Status
    Testing

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