From fbe595c4499e72d6d043771d5ad2ad9252115a5a Mon Sep 17 00:00:00 2001 From: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com> Date: Fri, 23 Oct 2026 18:22:13 +0000 Subject: [PATCH 1/2] docs(messaging): document Platform Free Trial number moving to own 10DLC Campaign Co-Authored-By: bot_apk --- fern/products/platform/changelog/2026-10-19.mdx | 9 +++++++++ .../platform/pages/messaging/sms/platform-free-trial.mdx | 5 +++++ .../pages/messaging/sms/the-campaign-registry/index.mdx | 2 +- 3 files changed, 15 insertions(+), 1 deletion(-) create mode 100644 fern/products/platform/changelog/2026-10-19.mdx diff --git a/fern/products/platform/changelog/2026-10-19.mdx b/fern/products/platform/changelog/2026-10-19.mdx new file mode 100644 index 0000000000..9581b01e21 --- /dev/null +++ b/fern/products/platform/changelog/2026-10-19.mdx @@ -0,0 +1,9 @@ +--- +tags: ["compliance", "messaging"] +--- + +## Automatic move of Platform Free Trial numbers to your own 10DLC Campaign added + +The US 10DLC number you used for [Platform Free Trial](/docs/platform/messaging/platform-free-trial#moving-your-trial-number-to-your-own-campaign) +now moves to your own approved 10DLC Campaign automatically. You no longer need to open a Support ticket to keep +using that number after you register with The Campaign Registry. diff --git a/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx b/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx index a835b582e3..77efdb96b8 100644 --- a/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx +++ b/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx @@ -58,3 +58,8 @@ Each message is prepended with `[SignalWire Free Trial]`. Releasing or removing either your PFT-enabled SignalWire phone number or verified caller ID number will end the free trial. You will not be able to re-enable the trial by adding a new phone number. You would be unable to send any further messages until registering a Campaign with [The Campaign Registry](/docs/platform/messaging/campaign-registry). + +## Moving your trial number to your own Campaign + +When you're ready to send production traffic, [register a Brand and Campaign](/docs/platform/messaging/campaign-registry/registration) with The Campaign Registry. +Once your Campaign is approved, the US 10DLC number used for Platform Free Trial moves to it automatically, so you keep the same number without opening a Support ticket. diff --git a/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx b/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx index 364b9eed1d..7d9781ec9e 100644 --- a/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx +++ b/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx @@ -167,7 +167,7 @@ As of December 2025, newly purchased US 10DLC numbers do not have messaging capa If you need **inbound-only messaging** (receiving messages without sending), you can contact [Support](https://support.signalwire.com/portal) to request enablement without a full campaign registration. -For testing purposes, your first purchased number is automatically enabled for Platform Free Trial messaging when paired with a verified mobile number. +For testing purposes, your first purchased number is automatically enabled for Platform Free Trial messaging when paired with a verified mobile number. Once your own Campaign is approved, that number [moves to it automatically](/docs/platform/messaging/platform-free-trial#moving-your-trial-number-to-your-own-campaign). From fd4cd05fe90d18f8e686a98ee5c578143469c792 Mon Sep 17 00:00:00 2001 From: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com> Date: Mon, 26 Oct 2026 15:37:54 +0000 Subject: [PATCH 2/2] docs(messaging): describe PFT number move as customer-initiated assignment Co-Authored-By: bot_apk --- fern/products/platform/changelog/2026-10-19.mdx | 9 +++++---- .../platform/pages/messaging/sms/platform-free-trial.mdx | 7 +++++-- .../pages/messaging/sms/the-campaign-registry/index.mdx | 2 +- 3 files changed, 11 insertions(+), 7 deletions(-) diff --git a/fern/products/platform/changelog/2026-10-19.mdx b/fern/products/platform/changelog/2026-10-19.mdx index 9581b01e21..ed931b3bf5 100644 --- a/fern/products/platform/changelog/2026-10-19.mdx +++ b/fern/products/platform/changelog/2026-10-19.mdx @@ -2,8 +2,9 @@ tags: ["compliance", "messaging"] --- -## Automatic move of Platform Free Trial numbers to your own 10DLC Campaign added +## Self-service move of Platform Free Trial numbers to your own 10DLC Campaign added -The US 10DLC number you used for [Platform Free Trial](/docs/platform/messaging/platform-free-trial#moving-your-trial-number-to-your-own-campaign) -now moves to your own approved 10DLC Campaign automatically. You no longer need to open a Support ticket to keep -using that number after you register with The Campaign Registry. +Move the US 10DLC number you used for [Platform Free Trial](/docs/platform/messaging/platform-free-trial#moving-your-trial-number-to-your-own-campaign) +to your own approved 10DLC Campaign yourself: assign the number to the Campaign, and SignalWire moves it off Platform +Free Trial with no Support ticket needed. Once moved, the trial restrictions no longer apply, and the number's messaging +limits are those of the Campaign you assigned it to. diff --git a/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx b/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx index 77efdb96b8..efb0838a63 100644 --- a/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx +++ b/fern/products/platform/pages/messaging/sms/platform-free-trial.mdx @@ -61,5 +61,8 @@ Releasing or removing either your PFT-enabled SignalWire phone number or verifie ## Moving your trial number to your own Campaign -When you're ready to send production traffic, [register a Brand and Campaign](/docs/platform/messaging/campaign-registry/registration) with The Campaign Registry. -Once your Campaign is approved, the US 10DLC number used for Platform Free Trial moves to it automatically, so you keep the same number without opening a Support ticket. +After your own 10DLC Campaign is approved, you can move your Platform Free Trial number to it without opening a Support ticket. +[Assign the number to the Campaign](/docs/platform/messaging/campaign-registry/registration#campaign-phone-numbers) the same way as any other phone number, and SignalWire moves the assignment off Platform Free Trial. + +Once the number is on your Campaign, the [trial restrictions](#trial-restrictions) no longer apply. +Its messaging limits are those of the Campaign you moved it to. diff --git a/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx b/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx index 7d9781ec9e..ab8e49ee5b 100644 --- a/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx +++ b/fern/products/platform/pages/messaging/sms/the-campaign-registry/index.mdx @@ -167,7 +167,7 @@ As of December 2025, newly purchased US 10DLC numbers do not have messaging capa If you need **inbound-only messaging** (receiving messages without sending), you can contact [Support](https://support.signalwire.com/portal) to request enablement without a full campaign registration. -For testing purposes, your first purchased number is automatically enabled for Platform Free Trial messaging when paired with a verified mobile number. Once your own Campaign is approved, that number [moves to it automatically](/docs/platform/messaging/platform-free-trial#moving-your-trial-number-to-your-own-campaign). +For testing purposes, your first purchased number is automatically enabled for Platform Free Trial messaging when paired with a verified mobile number. Once your own Campaign is approved, you can [move that number to it](/docs/platform/messaging/platform-free-trial#moving-your-trial-number-to-your-own-campaign) yourself by assigning it to the Campaign.