diff --git a/fern/calls/assistant-based-warm-transfer.mdx b/fern/calls/assistant-based-warm-transfer.mdx index 5e16ece77..19910aa2a 100644 --- a/fern/calls/assistant-based-warm-transfer.mdx +++ b/fern/calls/assistant-based-warm-transfer.mdx @@ -9,6 +9,10 @@ Assistant-based warm transfer places the customer on hold while a transfer assis Use this mode when the destination must accept the call or receive context before speaking with the customer. For a direct transfer without an operator conversation, use the [Transfer Call tool](/tools/transfer-call) with its default blind-transfer mode. + +GPT-Live assistants cannot use assistant-based warm transfer. GPT-Live supports only blind transfers, and only on Twilio and Vapi SIP calls. See [GPT-Live compatibility](/gpt-live/configuration#compatibility) for the full list of supported and unsupported features. + + ## Prerequisites Before you configure the transfer, prepare: