diff --git a/app/Console/Commands/Reset2FACommand.php b/app/Console/Commands/Reset2FACommand.php
new file mode 100644
index 00000000..24032df3
--- /dev/null
+++ b/app/Console/Commands/Reset2FACommand.php
@@ -0,0 +1,111 @@
+<?php namespace App\Console\Commands;
+/**
+ * Copyright 2026 OpenStack Foundation
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ * http://www.apache.org/licenses/LICENSE-2.0
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ **/
+
+use App\libs\Auth\Models\TwoFactorAuditLog;
+use App\Services\Auth\IRecoveryCodeService;
+use App\Services\Auth\ITwoFactorAuditService;
+use Auth\Repositories\IUserTrustedDeviceRepository;
+use Auth\User;
+use Illuminate\Console\Command;
+use Illuminate\Support\Facades\Log;
+use LaravelDoctrine\ORM\Facades\EntityManager;
+
+/**
+ * Class Reset2FACommand
+ * Resets MFA for one user (lost second factor and recovery codes). It is a
+ * privileged operation that only runs with server access: the mandatory
+ * --reason and the settings_changed audit row are the accountability trail.
+ * @package App\Console\Commands
+ */
+final class Reset2FACommand extends Command
+{
+    /**
+     * The audit ip_address for events originated from the console.
+     */
+    private const ConsoleIp = '127.0.0.1';
+
+    /**
+     * @var string
+     */
+    protected $signature = 'idp:reset-2fa {email : Email of the user to reset} {--reason= : Why the reset is needed (required, audited)}';
+
+    /**
+     * @var string
+     */
+    protected $description = 'Reset 2FA for a user: clears the enrollment, deletes recovery codes and revokes trusted devices';
+
+    public function handle
+    (
+        IRecoveryCodeService $recovery_code_service,
+        ITwoFactorAuditService $audit_service,
+        IUserTrustedDeviceRepository $trusted_device_repository
+    ): int
+    {
+        $reason = trim((string)$this->option('reason'));
+        if ($reason === '') {
+            $this->error('The --reason option is required.');
+            return self::FAILURE;
+        }
+
+        $email = trim((string)$this->argument('email'));
+        $user = EntityManager::getRepository(User::class)->findOneBy(['email' => $email]);
+        if (is_null($user)) {
+            $this->error(sprintf('User %s not found.', $email));
+            return self::FAILURE;
+        }
+
+        // counted before the reset, they are gone afterwards
+        $codes = $recovery_code_service->countUnusedRecoveryCodes($user);
+        $devices = count($trusted_device_repository->getActiveByUser($user));
+
+        // the service owns the side effects (flags, codes, devices) in one transaction
+        $recovery_code_service->disableTwoFactor($user, null, null);
+
+        $operator = sprintf('%s@%s', get_current_user(), gethostname());
+
+        try {
+            $audit_service->log(
+                $user,
+                TwoFactorAuditLog::EventSettingsChanged,
+                $user->getTwoFactorMethod(),
+                self::ConsoleIp,
+                ['reason' => $reason, 'actor' => 'console', 'operator' => $operator]
+            );
+        } catch (\Throwable $ex) {
+            // the reset is already committed: report it, but do not hide that the trail is missing
+            Log::error($ex);
+            $this->error(sprintf(
+                'The 2FA reset of %s was applied but the settings_changed audit event could not be recorded: %s',
+                $email,
+                $ex->getMessage()
+            ));
+            return self::FAILURE;
+        }
+
+        $this->info(sprintf('2FA reset for %s (reason: %s, operator: %s)', $email, $reason, $operator));
+        $this->line(sprintf('  unused recovery codes deleted: %d', $codes));
+        $this->line(sprintf('  trusted devices revoked:       %d', $devices));
+
+        // enforcement is derived from group membership, so a reset cannot lift it
+        if ($user->shouldRequire2FA()) {
+            $this->warn(
+                'This user belongs to a 2FA enforced group: they will still be challenged at the next login. ' .
+                'They have no recovery codes now and must regenerate them from the profile Security section ' .
+                'after logging in with the email OTP.'
+            );
+        }
+
+        return self::SUCCESS;
+    }
+}
diff --git a/app/Console/Kernel.php b/app/Console/Kernel.php
index 52489b9e..6f0e63ad 100644
--- a/app/Console/Kernel.php
+++ b/app/Console/Kernel.php
@@ -30,6 +30,7 @@ class Kernel extends ConsoleKernel
         Commands\CleanOpenIdStaleData::class,
         Commands\CreateSuperAdmin::class,
         Commands\EnforceAdmin2FACommand::class,
+        Commands\Reset2FACommand::class,
         Commands\CreateRawUser::class,
         Commands\CreateOAuth2TestClient::class,
         Commands\GetLatestOtp::class,
diff --git a/tests/Reset2FACommandIntegrationTest.php b/tests/Reset2FACommandIntegrationTest.php
new file mode 100644
index 00000000..ddbc7d40
--- /dev/null
+++ b/tests/Reset2FACommandIntegrationTest.php
@@ -0,0 +1,153 @@
+<?php namespace Tests;
+/**
+ * Copyright 2026 OpenStack Foundation
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ * http://www.apache.org/licenses/LICENSE-2.0
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ **/
+
+use App\libs\Auth\Models\TwoFactorAuditLog;
+use App\Services\Auth\IDeviceTrustService;
+use App\Services\Auth\IRecoveryCodeService;
+use Auth\Group;
+use Auth\User;
+use Illuminate\Support\Facades\Artisan;
+use Illuminate\Support\Facades\DB;
+use LaravelDoctrine\ORM\Facades\EntityManager;
+
+/**
+ * Class Reset2FACommandIntegrationTest
+ * Runs idp:reset-2fa through Artisan against a self-enrolled user and a
+ * group-enforced admin and asserts the database side effects.
+ * @package Tests
+ */
+final class Reset2FACommandIntegrationTest extends BrowserKitTestCase
+{
+    private const GroupSlug = 'reset-2fa-test-group';
+
+    private User $self_enrolled;
+    private User $admin;
+
+    protected function setUp(): void
+    {
+        parent::setUp();
+        config(['two_factor.enforced_groups' => [self::GroupSlug]]);
+
+        $group = new Group();
+        $group->setName(self::GroupSlug);
+        $group->setSlug(self::GroupSlug);
+        $group->setDefault(false);
+        $group->setActive(true);
+        EntityManager::persist($group);
+        EntityManager::flush();
+
+        $this->self_enrolled = $this->enrolledUser('reset-self@nomail.com');
+        $this->admin = $this->enrolledUser('reset-admin@nomail.com');
+        $this->admin->addToGroup($group);
+        EntityManager::flush();
+    }
+
+    /**
+     * enrolled by the user: stored flag, 10 recovery codes and 2 trusted devices
+     */
+    private function enrolledUser(string $email): User
+    {
+        $user = new User();
+        $user->setEmail($email);
+        $user->setFirstName('Reset');
+        $user->setLastName('TwoFactor');
+        $user->setIdentifier($email);
+        $user->setPassword('P@sswordS3cret');
+        $user->verifyEmail(false);
+        EntityManager::persist($user);
+        EntityManager::flush();
+
+        $this->app->make(IRecoveryCodeService::class)->enableTwoFactorAndGenerateCodes($user, User::MFAMethod_OTP);
+        $devices = $this->app->make(IDeviceTrustService::class);
+        $devices->trustDevice($user, 'agent-a', '127.0.0.1');
+        $devices->trustDevice($user, 'agent-b', '127.0.0.1');
+        return $user;
+    }
+
+    private function reloaded(User $user): User
+    {
+        EntityManager::clear();
+        return EntityManager::getRepository(User::class)->find($user->getId());
+    }
+
+    private function codeCount(User $user): int
+    {
+        return DB::table('user_recovery_codes')->where('user_id', $user->getId())->count();
+    }
+
+    public function testWithoutReasonExitsNonZeroAndChangesNothing(): void
+    {
+        $code = Artisan::call('idp:reset-2fa', ['email' => 'reset-self@nomail.com']);
+
+        $this->assertSame(1, $code);
+        $row = DB::table('users')->where('id', $this->self_enrolled->getId())->first();
+        $this->assertSame(1, (int)$row->two_factor_enabled);
+        $this->assertNotNull($row->two_factor_enforced_at);
+        $this->assertSame(10, $this->codeCount($this->self_enrolled));
+        $this->assertSame(0, DB::table('user_trusted_devices')
+            ->where('user_id', $this->self_enrolled->getId())->where('is_revoked', 1)->count());
+        $this->assertSame(0, DB::table('two_factor_audit_log')
+            ->where('user_id', $this->self_enrolled->getId())
+            ->where('event_type', TwoFactorAuditLog::EventSettingsChanged)->count());
+    }
+
+    public function testResetClearsSelfEnrolledUser(): void
+    {
+        $code = Artisan::call('idp:reset-2fa', ['email' => 'reset-self@nomail.com', '--reason' => 'ticket 123']);
+        $output = Artisan::output();
+
+        $this->assertSame(0, $code);
+        $id = $this->self_enrolled->getId();
+        $row = DB::table('users')->where('id', $id)->first();
+        $this->assertSame(0, (int)$row->two_factor_enabled);
+        $this->assertNull($row->two_factor_enforced_at);
+        $this->assertSame(0, $this->codeCount($this->self_enrolled));
+
+        $devices = DB::table('user_trusted_devices')->where('user_id', $id)->get();
+        $this->assertCount(2, $devices);
+        foreach ($devices as $device) {
+            $this->assertSame(1, (int)$device->is_revoked);
+        }
+
+        $audit = DB::table('two_factor_audit_log')
+            ->where('user_id', $id)
+            ->where('event_type', TwoFactorAuditLog::EventSettingsChanged)
+            ->get();
+        $this->assertCount(1, $audit);
+        $metadata = json_decode($audit[0]->metadata, true);
+        $this->assertSame('ticket 123', $metadata['reason']);
+        $this->assertSame('console', $metadata['actor']);
+        $this->assertNotEmpty($metadata['operator']);
+
+        $this->assertStringContainsString('unused recovery codes deleted: 10', $output);
+        $this->assertStringNotContainsString('2FA enforced group', $output);
+
+        // a self-enrolled user is no longer challenged at the next password login
+        $this->assertFalse($this->reloaded($this->self_enrolled)->shouldRequire2FA());
+    }
+
+    public function testGroupEnforcedAdminIsStillChallengedAfterReset(): void
+    {
+        $code = Artisan::call('idp:reset-2fa', ['email' => 'reset-admin@nomail.com', '--reason' => 'lost phone']);
+        $output = Artisan::output();
+
+        $this->assertSame(0, $code);
+        $this->assertSame(0, $this->codeCount($this->admin));
+        $this->assertSame(0, (int)DB::table('users')->where('id', $this->admin->getId())->value('two_factor_enabled'));
+        $this->assertStringContainsString('2FA enforced group', $output);
+
+        // enforcement is derived from the group: the next login still lands on the challenge
+        $this->assertTrue($this->reloaded($this->admin)->shouldRequire2FA());
+    }
+}
diff --git a/tests/unit/Console/Reset2FACommandTest.php b/tests/unit/Console/Reset2FACommandTest.php
new file mode 100644
index 00000000..a85fc433
--- /dev/null
+++ b/tests/unit/Console/Reset2FACommandTest.php
@@ -0,0 +1,175 @@
+<?php namespace Tests\unit\Console;
+/**
+ * Copyright 2026 OpenStack Foundation
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ * http://www.apache.org/licenses/LICENSE-2.0
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ **/
+
+use App\libs\Auth\Models\TwoFactorAuditLog;
+use App\Services\Auth\IRecoveryCodeService;
+use App\Services\Auth\ITwoFactorAuditService;
+use Auth\Repositories\IUserTrustedDeviceRepository;
+use Auth\User;
+use Illuminate\Support\Facades\Artisan;
+use LaravelDoctrine\ORM\Facades\EntityManager;
+use Mockery;
+use Tests\BrowserKitTestCase;
+
+/**
+ * Class Reset2FACommandTest
+ * Orchestration of idp:reset-2fa with the services mocked; the real DB is
+ * only used to resolve the user by email.
+ * @package Tests\unit\Console
+ */
+final class Reset2FACommandTest extends BrowserKitTestCase
+{
+    private const Email = 'reset-2fa@nomail.com';
+
+    /** @var \Mockery\MockInterface&IRecoveryCodeService */
+    private $recovery_service;
+
+    /** @var \Mockery\MockInterface&ITwoFactorAuditService */
+    private $audit_service;
+
+    /** @var \Mockery\MockInterface&IUserTrustedDeviceRepository */
+    private $device_repo;
+
+    protected function setUp(): void
+    {
+        parent::setUp();
+        config(['two_factor.enforced_groups' => []]);
+        $this->recovery_service = Mockery::mock(IRecoveryCodeService::class);
+        $this->audit_service = Mockery::mock(ITwoFactorAuditService::class);
+        $this->device_repo = Mockery::mock(IUserTrustedDeviceRepository::class);
+        $this->app->instance(IRecoveryCodeService::class, $this->recovery_service);
+        $this->app->instance(ITwoFactorAuditService::class, $this->audit_service);
+        $this->app->instance(IUserTrustedDeviceRepository::class, $this->device_repo);
+    }
+
+    protected function tearDown(): void
+    {
+        $this->addToAssertionCount(Mockery::getContainer()->mockery_getExpectationCount());
+        Mockery::close();
+        parent::tearDown();
+    }
+
+    private function createUser(): User
+    {
+        $user = new User();
+        $user->setEmail(self::Email);
+        $user->setFirstName('Reset');
+        $user->setLastName('TwoFactor');
+        $user->setIdentifier(self::Email);
+        $user->setPassword('P@sswordS3cret');
+        $user->verifyEmail(false);
+        EntityManager::persist($user);
+        EntityManager::flush();
+        return $user;
+    }
+
+    private function expectNothingTouched(): void
+    {
+        $this->recovery_service->shouldNotReceive('countUnusedRecoveryCodes');
+        $this->recovery_service->shouldNotReceive('disableTwoFactor');
+        $this->audit_service->shouldNotReceive('log');
+    }
+
+    public function testAbortsWithoutReason(): void
+    {
+        $this->createUser();
+        $this->expectNothingTouched();
+
+        $code = Artisan::call('idp:reset-2fa', ['email' => self::Email]);
+
+        $this->assertSame(1, $code);
+        $this->assertStringContainsString('--reason option is required', Artisan::output());
+    }
+
+    public function testAbortsWithBlankReason(): void
+    {
+        $this->createUser();
+        $this->expectNothingTouched();
+
+        $code = Artisan::call('idp:reset-2fa', ['email' => self::Email, '--reason' => '   ']);
+
+        $this->assertSame(1, $code);
+    }
+
+    public function testFailsWhenUserNotFound(): void
+    {
+        $this->expectNothingTouched();
+
+        $code = Artisan::call('idp:reset-2fa', ['email' => 'nobody@nomail.com', '--reason' => 'ticket 123']);
+
+        $this->assertSame(1, $code);
+        $this->assertStringContainsString('nobody@nomail.com not found', Artisan::output());
+    }
+
+    public function testResetsAndAuditsWithReasonAndOperator(): void
+    {
+        $user = $this->createUser();
+        $this->recovery_service->shouldReceive('countUnusedRecoveryCodes')->once()->andReturn(7);
+        $this->device_repo->shouldReceive('getActiveByUser')->once()->andReturn([1, 2]);
+        $this->recovery_service->shouldReceive('disableTwoFactor')
+            ->once()
+            ->with(Mockery::on(fn($u) => $u->getId() === $user->getId()), null, null);
+        $this->audit_service->shouldReceive('log')
+            ->once()
+            ->with(
+                Mockery::on(fn($u) => $u->getId() === $user->getId()),
+                TwoFactorAuditLog::EventSettingsChanged,
+                User::MFAMethod_OTP,
+                Mockery::type('string'),
+                Mockery::on(fn(array $m) => $m['reason'] === 'ticket 123'
+                    && $m['actor'] === 'console'
+                    && !empty($m['operator']))
+            );
+
+        $code = Artisan::call('idp:reset-2fa', ['email' => self::Email, '--reason' => 'ticket 123']);
+        $output = Artisan::output();
+
+        $this->assertSame(0, $code);
+        $this->assertStringContainsString('unused recovery codes deleted: 7', $output);
+        $this->assertStringContainsString('trusted devices revoked:       2', $output);
+        $this->assertStringNotContainsString('2FA enforced group', $output);
+    }
+
+    public function testWarnsWhenUserIsGroupEnforced(): void
+    {
+        $user = $this->createUser();
+        // a stand-in for group membership: the user is required by the stored flag
+        $user->enable2FA(User::MFAMethod_OTP);
+        EntityManager::flush();
+        $this->recovery_service->shouldReceive('countUnusedRecoveryCodes')->once()->andReturn(0);
+        $this->device_repo->shouldReceive('getActiveByUser')->once()->andReturn([]);
+        $this->recovery_service->shouldReceive('disableTwoFactor')->once();
+        $this->audit_service->shouldReceive('log')->once();
+
+        // the mocked service did not clear the flag, so shouldRequire2FA() is still true
+        $code = Artisan::call('idp:reset-2fa', ['email' => self::Email, '--reason' => 'ticket 123']);
+
+        $this->assertSame(0, $code);
+        $this->assertStringContainsString('2FA enforced group', Artisan::output());
+    }
+
+    public function testAuditFailureIsReportedAsFailure(): void
+    {
+        $this->createUser();
+        $this->recovery_service->shouldReceive('countUnusedRecoveryCodes')->once()->andReturn(0);
+        $this->device_repo->shouldReceive('getActiveByUser')->once()->andReturn([]);
+        $this->recovery_service->shouldReceive('disableTwoFactor')->once();
+        $this->audit_service->shouldReceive('log')->once()->andThrow(new \RuntimeException('audit down'));
+
+        $code = Artisan::call('idp:reset-2fa', ['email' => self::Email, '--reason' => 'ticket 123']);
+
+        $this->assertSame(1, $code);
+        $this->assertStringContainsString('reset of ' . self::Email . ' was applied', Artisan::output());
+    }
+}